Scotthall Milton Keynes Star Rating
Sales
14 comments from 37 reviews
Service
65 comments from 181 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"This is the 2nd time my BMW has not been ready when i was told it was."
"Excellent service on every visit."
"they were excellent"
"While the car had been cleaned they had failed to do a very good job of it and I had to take it somewhere else to get properly done."
"It was quick and efficient. They were very efficient. They were very friendly. It was excellent."
"staff were friendly and helpful"
"They were excellent , very friendly and helpfull."
"Dealer event interfered with delivery, but other than that very good."
"Too much time waiting for service advisers."
"Very efficient and friendly service"
"The customer spoke to the general manager. David Adel. I am not very happy with the service i received at the dealership. I believe that the servcie department as lost all managerial competance and control."
"Engine light came on after service and it needed new part which was replace free, I had to pay labor charge, not happy"
"The service department at Scotthall Milton Keynes are of a very high standard in terms of product knowledge, helpfulness and manner in which I was dealt with. The sales department on the other hand are very disappointing ."
"A very good experience"
"Very well organised outfit."
"Service record book not stamped. Email query not replied to. Tyre pressure warning system not reset."
"This time the service was much better than my last visit. My only issue was the puncture received on route to the garage. I got a call to tell me i had a puncture and did i want to pay 280 for a new 1. Continue...."
"For mostly inspeaction ,the service was costly."
"The dealer was supposed to give me a lift home after dropping my car, but forgot all about me. They just left me pacing around the showroom for an hour."
"Mini service did not deal with my wife's car that day. She was dealt with by BMW staff which was with an attitude that it was only a little mini and not as important as BMW customers"
"The dealership are allways helpful."
"I asked for a full valet and they didn't do it. The standard clean was diabolical and they managed to scratch all over my bonet."
"Not happy with the service,reported squeak was not attended to, although fuel level was low, did not anticipate the rest of the fuel being used up on an MOT, front brake warning lights came on within a week of the MOT"
"they are so laid back its frightening.since they moved from wayside to scothall its all gone wrong."
"I am extremely frustrated with the issues with my Trackstar. There have been constant issues since I have had the unit installed. This has led to repeated visits to the dealership which has been extremely inconvenient. I would have thought the unit s"
"When i negotiated the deal i expressed that i work on the roads and dont have much time of during the week, but when i booked the appointment with a courtesy car there was extra admin fees thatn they didn't tell me about so i decided not to take it."
"Very quick and efficent service, good facilites for working while waiting the fast track was exactly 90 minutes as quoted."
"They were excellent."
"It was very good the car came back clean. I have emailed the delaership in regard to the i phone station can someone contact customer."
"The staff were very professional."
"i think they are brilliant excellent service"
"Failed to diagnose the problem to be returned for extra investigation."
"The customer service is very good and the staff are most helpful. Recently this dealer has started charging for a replacement vehicle. I generally don't disagree with this, however, warranty work should not incur this fee."
"I was very happy. They were very professional and courteous. They were smartly turned out."
"They went out of their way to come and collect car and drop it off."
"No comment"
"Following service I was not informed of a bulge in a tyre. I was allowed to drive the car away. The service advisor had failed to tell me about this serious defect. After a phone call the service advisor apolagised."
"I was meant to receive a follow up call, but never got it."
"Very average"
"There is a long booking delay if you need a courtesy car, however the service to take collect you to from the local train station is very much appreciated"
"As per my pervious comments"
"Could not be faulted"
"Very freindly and informative all the time. very good dealership."
"totally professional and helpful."
"Excellent service, helpful staff, good waiting area including wifi and desks enabling me to be productive despite being at a garage instead of at my desk."
"Staff are very helpful."
"I feel quite annoyed at the prices I am being charged, and feel that no one is interested in going the extra mile"
"I had to keep chasing the dealership to book an appointment."
"Service was first class. When I arrived to pick my vehicl up I was particulalrly impressed with a member of the team, Stuart McCreight, whilst the servicing is not part of his department, he took responsibility to serve me and ensure I was happy wit"
"as my last comment"
"Basic service work carried out. Drop off very fast. Pick up very slow. Car not washed."
"Picked up and returned the car on time and all works completed"
"Casaro was the sales and he handled every professional manner"
"the complementary car wash was rubbish."
"dealer have tried to help with problem but it remains after 4 visits"
"Not satisfied"
"i was very happy"
"I did not actually visit the garage"
"I was able to arrange the appt at short notice and was dealt with efficiently and courteously by Emma in service reception"
"Courtesy car was not booked out long enough for the repair. Was expected to bring it back on a Friday with no way of getting home."
"very efficent went out their way to help at short notice - got me back on the road as soon as possible. The lady on the service department who dealt with me an helped was called Connie."
"Service was very good."
"Not happy with the high quotations given"
"It was good but would have liked a call to tell me they were on the way both to pick up and drop off the car"
"The under cover entrance and reception is brilliant"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"FRIENDLY AND PROFESSIONAL AT ALL TIMES."
"The staff could have spent more time explaining the controls to me."
"Excellent customer service throughout the process of the purchase."
"This is my 3rd purchase from Milton Keynes and that itself shows how happy I am"
"Rob Neale whom we dealt with was excellent"
"When we went in and collected the car, the payment numbers were different to those originally quoted"
"Ryan was great"
"No comment"
"Very slow at returning calls before the order was placed."
"A brilliant experience from a great team . Rob Neal was the best person I could have possibly wanted to assist me in my purchase."
"Really smart dealership"
"Salesman David Snodgrass was great, patient, clear, helpful"
"The service and support received from Scotthall Milton Keynes was exceptional."
"great kept informed through the whole process."